Privacy Policy

Last Updated: October 11 th, 2025

At IPTV Flix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our IPTV streaming service at https://www.iptv-flix.online.

By using IPTV Flix, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

1. Information We Collect

1.1 Personal Information

When you register for IPTV Flix, we collect the following personal information:

Account Information: Name, email address, username, and password
Payment Information: Credit card details, PayPal account information, or cryptocurrency wallet addresses (processed securely through third-party payment processors)
Contact Information: Phone number (optional), billing address
Device Information: IP address, device type, operating system, browser type, and unique device identifiers

1.2 Usage Data

We automatically collect information about how you use our service:

Viewing history and preferences
Search queries and content interactions
Connection timestamps and session duration
Streaming quality preferences
Device and network performance data
Geographic location (approximate, based on IP address)

1.3 Technical Data

Browser type and version
Time zone settings
Operating system and platform
Internet Service Provider (ISP)
Referring/exit pages
Click stream data

2. How We Use Your Information

IPTV Flix uses the collected information for the following purposes:

2.1 Service Provision

Create and manage your account
Process payments and prevent fraud
Deliver streaming content to your devices
Provide customer support and respond to inquiries
Send service-related notifications and updates

2.2 Service Improvement

Analyze usage patterns to improve content recommendations
Monitor and enhance streaming quality and performance
Develop new features and optimize user experience
Conduct research and analytics to improve our service

2.3 Communication

Send account confirmation and subscription renewal notices
Provide customer support and technical assistance
Send promotional emails about new features and content (with your consent)
Respond to your requests and questions

2.4 Security and Legal Compliance

Detect, prevent, and address technical issues
Protect against fraudulent, unauthorized, or illegal activity
Comply with legal obligations and enforce our Terms & Conditions
Resolve disputes and enforce our agreements

3. How We Share Your Information

IPTV Flix does not sell your personal information to third parties. We may share your data only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our service:

Payment processors (PayPal, Stripe, cryptocurrency payment gateways)
Cloud hosting and content delivery networks (CDN)
Customer support and communication platforms
Analytics and performance monitoring services

These providers have access only to the information necessary to perform their functions and are contractually obligated to maintain confidentiality.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, warrants)
Requests from law enforcement or government agencies
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our website.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our service. IPTV Flix uses cookies and similar tracking technologies to:

Remember your login information and preferences
Analyze website traffic and user behavior
Personalize content and recommendations
Measure the effectiveness of our marketing campaigns

4.2 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, including account login and session management. These cannot be disabled.

Performance Cookies: Collect anonymous data about how visitors use our website to help us improve performance and user experience.

Functionality Cookies: Remember your preferences (language, region, playback settings) to provide a personalized experience.

Marketing Cookies: Track your activity across websites to deliver relevant advertisements. These are optional and require your consent.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service. Visit your browser’s help section for instructions on managing cookies.

5. Data Security

5.1 Security Measures

IPTV Flix implements industry-standard security measures to protect your personal information:

SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL encryption
Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
Access Controls: Strict internal access controls limit employee access to personal data
Regular Security Audits: We conduct periodic security assessments and vulnerability testing
Data Encryption: Sensitive data is encrypted both in transit and at rest

5.2 Your Responsibility

While we implement robust security measures, you are responsible for:

Maintaining the confidentiality of your password
Restricting access to your devices
Notifying us immediately of any unauthorized account access
Using secure internet connections when accessing our service

6. Data Retention

6.1 Active Accounts

For active subscribers, we retain your personal information for as long as your account remains active or as needed to provide our services.

6.2 Inactive Accounts

If you cancel your subscription, we retain your basic account information for:

Payment records: 7 years (for tax and legal compliance)
Account information: 3 years (for potential reactivation and support)
Usage data: 1 year (for analytics and service improvement)

You may request complete data deletion by contacting support@iptv-flix.online. Certain information may be retained longer if required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access and Portability

Request a copy of the personal information we hold about you
Receive your data in a structured, machine-readable format

7.2 Correction and Update

Correct inaccurate or incomplete personal information
Update your account details at any time through your account settings

7.3 Deletion

Request deletion of your personal information (subject to legal retention requirements)
Close your account and remove associated data

7.4 Restriction and Objection

Restrict or object to certain processing of your personal data
Opt-out of marketing communications (unsubscribe links provided in emails)

7.5 Withdrawal of Consent

Withdraw consent for data processing where consent is the legal basis
Note: Withdrawal may limit your ability to use certain service features

To exercise your rights, contact us at: privacy@iptv-flix.online

We will respond to your request within 30 days.

8. International Data Transfers

IPTV Flix operates globally and may transfer your data to servers located in different countries. When we transfer data internationally, we ensure adequate protection through:

Standard contractual clauses approved by regulatory authorities
Compliance with applicable data protection laws (GDPR, CCPA, etc.)
Secure data transfer protocols and encryption

By using our service, you consent to the transfer of your information to countries outside your residence.

9. Children’s Privacy

IPTV Flix is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact privacy@iptv-flix.online.

10. Third-Party Links and Content

Our service may contain links to third-party websites, applications, or embedded content (e.g., social media widgets, payment processors). IPTV Flix is not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you interact with through our platform.

11. Marketing Communications

With your consent, we may send you promotional emails about:

New features and content additions
Special offers and discounts
Service updates and improvements
Industry news and entertainment recommendations

Opt-Out: You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in any promotional email
Updating your communication preferences in your account settings
Contacting support@iptv-flix.online

Note: You will continue to receive essential service-related communications (billing notices, security alerts, etc.) even if you opt out of marketing emails.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

Request disclosure of personal information collected, used, or shared in the past 12 months.

12.2 Right to Delete

Request deletion of personal information, subject to certain exceptions.

12.3 Right to Opt-Out

Opt-out of the sale of personal information (Note: IPTV Flix does not sell personal information).

12.4 Non-Discrimination

IPTV Flix will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request: privacy@iptv-flix.online or call +1 (870) 508-9187

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

Right of access, correction, and deletion
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

Contract performance (providing IPTV services)
Legitimate interests (service improvement, fraud prevention)
Consent (marketing communications, optional features)
Legal obligations (tax reporting, law enforcement requests)

EU Representative Contact: gdpr@iptv-flix.online

14. Changes to This Privacy Policy

IPTV Flix reserves the right to update this Privacy Policy at any time to reflect:

Changes in our data practices
New features or services
Legal or regulatory requirements
Improvements to transparency and clarity

Notification of Changes:

Material changes will be communicated via email to registered users
The “Last Updated” date at the top of this policy will be revised
Continued use of our service after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IPTV Flix Privacy Team

Email: privacy@iptv-flix.online
Phone: +1 (870) 508-9187 (24/7 Support)
Live Chat: Available on our website
Address: IPTV Flix Data Protection Officer, Available Worldwide

Response Time: We aim to respond to all privacy inquiries within 48 hours.

16. Consent

By using IPTV Flix, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please discontinue use of our service.